If you’re about to hire a carpet cleaning service, you’re probably hoping for fresh, clean carpets — not hidden fees or soggy floors that take days to dry. Whether you’re prepping for a bond clean, tidying up before guests arrive, or just giving your home a long-overdue refresh, it’s worth asking a few smart questions before you commit to a booking.
We’ve worked with countless homes across Brisbane and heard more than our fair share of cleaning horror stories. At The Best Bond Cleaning, we believe that no one should be left wondering what exactly they’re paying for — especially when your bond or peace of mind is on the line.
Top Questions:
Here are the top questions you should ask any carpet cleaning service in Brisbane before you let them through the front door.
1. What’s actually included in your service?
This might seem obvious, but many people assume all carpet cleaning services include things like stain removal or deodorising — and they don’t. Some cleaners will do a basic steam clean and call it a day. Others will take the time to spot-treat stains, deal with pet odours, and apply sanitiser. So, ask upfront: “What exactly am I getting for this price?” This helps ensure there are no unexpected charges when the final invoice arrives.
2. What kind of equipment and cleaning products do you use?
Not all cleaning machines are created equal. Some cheap machines don’t have the power to remove deep-down grime, which means the results won’t last. You’ll also want to know what kind of products they’re using, especially if you’ve got pets, young kids, or anyone with allergies at home. If a cleaner can’t tell you what’s in their solutions, that’s a red flag.
3. How much experience do you have with carpet cleaning, and do you carry insurance?
There’s a big difference between someone who’s been cleaning carpets for years and someone who just started last week. Experienced cleaners can tell the difference between a wine stain and a rust mark — and they’ll treat them differently. Also, ask if they’re insured. It’s not just about peace of mind — it’s about accountability if something gets damaged during the clean.
4. How much time does a carpet take to dry once the cleaning is complete?
We’ve had customers tell us their last cleaner left the carpet soaking wet for over 24 hours. That’s not only annoying, it can also lead to mould or mildew. A professional cleaner should be able to give you a clear drying time estimate, based on your carpet type and weather conditions. Bonus points if they offer quick-dry treatments.
5. Can I see reviews or past work?
Before booking any carpet cleaning service in Brisbane, take a minute to check their reviews. If past clients consistently praise their reliability, attention to detail, and honesty, that’s a great sign. You can also request before-and-after photos or real case studies to see their work firsthand. A trustworthy cleaner should be proud to show off their results.
One last thought: Don’t base your decision on price alone
Choosing the cheapest quote can be tempting, especially when you’re trying to manage moving expenses or stay within a tight budget. But carpet cleaning service isn’t just about price — it’s about value. A cheap job that leaves your carpets half-clean can end up costing more in the long run. Take the time to find someone who’s transparent, experienced, and genuinely cares about doing the job right.
At The Best Bond Cleaning, we know that your carpets aren’t just another item on a checklist — they’re part of your home. That’s why we provide reliable, high-quality carpet cleaning in Brisbane, whether you’re moving out or just need a fresh start. If you ever need any assistance just give us a call — we’re always here to help.
Ready to get started? Contact us today for a no-pressure chat or to book your next clean — we’re here to help, every step of the way.